How to get the test piece to work properly

I have just set up my Colido3D compact printer and have tried several times to print the test piece but each time there is always a piece missing so it looks nothing like the picture shown on the screen.  I think the platform needs to be adjusted but am worried in case I do something wrong.  Can anyone advise me what to do so that I can start printing 3 d images.  I don't want to use any more of the filament until this is resolved, but I can find nowhere in the instructions on how to correct this.

Many Thanks


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