A little late, but...
I just encountered this as well. I purchased new Dues (I think I'm up to three, including an 'original'). None of the replacement Dues would work. The firmware installed properly (newly configured and known-working), but same horizontal two bars would appear and nothing else. Setting EEPROM to 0 did not change the situation.
What got the controller to start partially working, at least to the point that Repetier would start, was to load another Sketch (Blink, in my case) to the board and Reset it. Once Blink ran, I re-installed Repetier (with EEPROM 1) and Reset the board.
Simplify3D sees the USB port, but won't connect to it.
Regardless, that's what I did to get past the two horizontal bars.