Okay so I had the log open the whole time lol.
So what the error that is popping up is "Error: One heater seems decoupled from thermistor - disabling all for safety."
Then the next line says "Error: Temp. raised to slow. Rise = 0.00 after 13073 ms."
The weird thing is when we are trying to heat the head, it is getting hot. After 13 seconds it is too hot to touch.
When we run extruder 1 it works perfectly fine. but extruder 2 gives that error.